Support

If you need attention from a staff member, you can either create a /ticket or post a message in our Discord. When both options are available, please only complete one of them. Tickets are generally resolved faster through Discord messages, and we would recommend creating only a ticket there when possible.

Tickets

You can create a ticket with /ticket [issue]. For instance, you would type /ticket My beacon was griefed. Some iron blocks are missing if your beacon was griefed and you had forgotten to claim it. Please be aware that tickets may take up to 24 hours to resolve but can be resolved in just a few minutes depending on the time that they're created. Please create the ticket at the location of the issue.

Discord

Alternatively, you can receive support by requesting support in our #support channel. Please describe the issue in detail and provide the coordinates if applicable. You can join our Discord here.

Emergencies

If there is an emergency, such as a raid of spammers, please type @staff in-game and describe the issue. For example, you could type "@staff the server is being raided by spammers." Typing @staff will send a mobile or desktop notification to all staff members, so please refrain from using it when not absolutely necessary.